All work
Case study · SportsX

We gave innovation room to run, and a line it had to cross.

Role

Co-founder, Director of Product Design

Scope

Program strategy, scorecard, intake, committee, brand

Team

Review committee plus cross-functional project pods

Timeline

2021·22

Protected

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MLSE had ideas, partners and emerging technology. What it didn't have was a way to tell an interesting idea from a decision-ready one. was the R&D program I co‑founded to fix that. It reserved capital for research, gave everyone one scorecard, and put a committee in place that either funded the work or stopped it. I built the system behind all of it, and led some of the projects myself.

The intake

Many in. Few out. That gap is the program.

  1. Submitted

    Ideas came in from across the business, in three streams.

  2. Scored

    Every one was measured against the same rubric.

  3. Decided

    The same committee voted on all of them. Some of mine didn't make it.

  4. Funded

    The few that cleared it went into flight.

The problem

Good ideas, no way to choose between them.

MLSE had high-potential ideas, willing partners and real technology opportunities. What early-stage innovation lacked was a system. Without a consistent process, strong concepts were hard to evaluate, hard to fund, and harder still to move into execution with any confidence.

The cost wasn't a missing idea. It was that the organisation couldn't tell which ideas were ready, so the loudest advocate won and the most patient work never started.

Inconsistent early-stage rigour

Ideas entered the pipeline in different formats with different levels of research behind them, which made "interesting" and "decision-ready" impossible to tell apart.

No shared way to prioritise

Teams evaluated opportunities through different lenses. Without a common rubric, prioritisation ran on opinion, urgency, and who advocated hardest.

Innovation lost to short-term delivery

Future-facing work struggled to earn time and resources because immediate ROI was always easier to justify. The result was underpowered discovery and shallow validation.

The move

Fund the runway, then hold it accountable.

Three pillars, and the same bargain underneath all of them. Protected capital, in exchange for an explicit decision at the end.

01Runway with accountability

SportsX created protected R&D capital so future-facing work could happen without forcing immediate ROI. In exchange, every project carried clear decision gates and defined outcomes, so the runway produced confident go/no-go calls rather than open-ended exploration.

02Comparable decisions through a shared rubric

We standardised how ideas were framed and evaluated. A consistent scorecard and a committee vote made projects comparable across teams and streams, which cut subjective debate and raised the quality of what reached funding.

03Evidence-first delivery in real conditions

We favoured prototypes and pilots that generated signal quickly, then tested them in real operational contexts. Every project produced measurable learnings, a recommendation to scale, iterate or stop, and a documented retrospective, so the program's knowledge compounded.

SportsX program artwork: wireframe sports objects on a dark field
Season one

Funded and in flight.

Three streams kept the portfolio honest, and every project entered through one of them. The stream set the expectation before the work started, defining what counted as a result and what it would take to say the project had worked. The basic research studies are not shown here.

Applied researchWhat we could put to work

The entry experience study

How the live-event experience might begin before a fan reaches the arena.

AR training experience

Augmented reality applied as a tool for basketball training.

Experimental developmentWhat we could only learn by building

The metaverse community experiment

A linked virtual and physical community, tested as one fan experience rather than two.

The NFT physical wearables experiment

Digital ownership attached to something a fan can actually wear.

Program impact

What changed in how MLSE decided.

A shared intake model and evaluation rubric replaced opinion-driven debate with comparable, evidence-based decisions. Teams spent less time arguing for ideas and more time testing them.

Protected runway changed behaviour. Proposals arrived with clearer hypotheses and explicit decision criteria, low-signal ideas were stopped earlier, and high-potential work moved into execution with confidence.

Learnings

Runway changes behaviour

When funding is protected, teams invest in stronger research, better prototypes and clearer measurement instead of shortcutting to something shippable.

The scorecard has to apply to you

Some of the projects I led didn't make it through. If the rubric had bent for the people who wrote it, nobody else would have trusted it.

Make the decision explicit

The best proposals defined the decision upfront, stating what we would do if the results came back strong, weak, or inconclusive.

Visibility creates momentum

The annual Innovation Forum made the work real to the wider organisation and created accountability through shared review and a vote.